Ensure you enter that carefully, especially where your search query is very specific. The most common problems for LDAP authentication relate to the base DN search query. Ensure you match cases for your usernames. However, if you sign in to Access Server with "Gary", and the LDAP server returns "gary" as the match, Access Server looks up user-specific properties for "gary". Some LDAP servers may not be case sensitive for usernames, such as Active Directory. Authentication fails if you enter "Gary" to sign in but the actual username is "gary". After a successful match, Access Server can apply user-specific properties-auto-login privileges, static IP address, and so on.įor PAM authentication, the username is case-sensitive. Ensure the username case matches between Access Server and the external authentication system. Most authentication systems are case-sensitive. authcli -user -pass -sr= Case-sensitive matters for usernames Verify authentication for a user with multi-factor authentication (MFA) enabled. Sample output of a successful local authentication attempt: API METHOD: authenticate Note: Mismatched usernames are one of the most common problems with authentication, where the username in the User Permissions table for OpenVPN Access Server doesn’t precisely match the username in the external authentication system.Ĭhoose from the below commands for debugging or testing with authcli. To run authcli, ensure you are in the /usr/local/openvpn_as/scripts/ directory and run the commands as a root user. You can print authentication results to your screen, see user-specific properties applied when authentication succeeds, and verify if expected properties get picked up. The authcli tool runs tests and provides useful debugging information in the process. To validate your authentication configuration for OpenVPN Access Server, we recommend using the authcli command-line utility. You can edit the nf file and add between the user login and user authy_id the common name, this will ensure that the common name provided by the certificate matches with the user login.Debugging / troubleshooting authentication problems Use the authcli tool How can I ensure that each user is using its certificate? I haven't added users with the script authy-vpn-add-users or manually, and my vpn users can't login, what happened?Īuthy plugin whitelist users, so it will only authorize users that are in the nf If you successfully completed the installation steps, you ended up with some lines like plugin authy-openvpn.so at the end of you OpenVPN configuration, you will only need to run sudo authy-vpn-add_users to add users to you VPN. How can I enable Two-Factor Authentication? We have a great trouble-shooting guide at: FAQ Facebook Icon Facebook Icon Twitter Icon Twitter Icon Linkedin Icon Linkedin Icon Blog Icon Blog Icon Checkmark Icon Checkmark Icon Small Checkmark Icon Small Checkmark Icon Small Checkmark Icon Small Checkmark Icon Clock Icon Clock Icon Cloud Icon Cloud Icon Cloud Upload Icon Cloud Upload Icon Compass Icon Compass Icon Medium count 1 Icon Medium count 1 Icon Medium count 2 Icon Medium count 2 Icon Medium count 3 Icon Medium count 3 Icon Medium count 4 Icon Medium count 4 Icon Medium count 5 Icon Medium count 5 Icon Medium count 6 Icon Medium count 6 Icon Medium count 7 Icon Medium count 7 Icon Medium count 8 Icon Medium count 8 Icon Medium count 9 Icon Medium count 9 Icon Medium count 10 Icon Medium count 10 Icon Medium count 11 Icon Medium count 11 Icon Medium count 12 Icon Medium count 12 Icon Medium count 13 Icon Medium count 13 Icon Medium count 14 Icon Medium count 14 Icon Medium count 15 Icon Medium count 15 Icon Device with a checkmark Icon Device with a checkmark Icon Device Icon Device Icon Documentation Icon Documentation Icon Dollar Sign Icon Dollar Sign Icon Extend Icon Extend Icon Eye Icon Eye Icon Gear Icon Gear Icon Globe Icon Globe Icon Graph Icon Graph Icon Guidelines Icon Guidelines Icon Laptop Icon Laptop Icon Layers with checkmark Icon Layers with checkmark Icon Key Icon Key Icon Lock Icon Lock Icon Paper Airplane Icon Paper Airplane Icon Pencil Icon Pencil Icon Phone Icon Phone Icon Reliability Icon Reliability Icon Reset Icon Reset Icon Shield with Checkmark Icon Shield with Checkmark Icon Timer Icon Timer Icon Tools Icon Tools Icon Tutorial Icon Tutorial Icon Upload Icon Upload Icon User with Checkmark Icon User with Checkmark Icon User Icon User Icon Wallet Icon Wallet Icon Case Study Icon Case Study Icon Video Icon Video Icon Webinar Icon Webinar Icon White Paper Icon White Paper IconĬurl '' -o authy-openvpn.zip & tar -zxvf authy-openvpn.zipcd authy-openvpn-master
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